Ignite Returns & Refund Policy

 

At Ignite, we prioritize quality and customer satisfaction. If you’re not completely happy with your purchase, we’re here to make it right. Please review our Returns and Refund Policy below to understand the process and eligibility.

 

Eligibility for Returns

 

  • Return Window: You have 30 calendar days from your purchase date to initiate a return.

  • Product Condition: To qualify, items must be unused, unopened, and in their original condition and packaging, as received.

 

Non-Returnable Items

 

The following items are not eligible for return:

  • Opened or used products

  • Perishable goods

  • Gift cards

  • Items purchased on sale or clearance

 

Return Process

 

  1. Start Your Return: Contact our customer service team at Support@Ignitecannabis.shop with your order number, the item(s) you wish to return, and your reason for return.

  2. Shipping: After approval, we will provide a return shipping label. Please securely package the item and attach the label. Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., incorrect or defective item).

 

Refunds

 

  1. Inspection: Once we receive and inspect your return, we will confirm whether it meets our return criteria.

  2. Refund Approval: If approved, we will process a refund to your original payment method within 10 business days.

  3. Partial Refunds: In cases where items are returned damaged or missing parts (not due to our error), partial refunds may be issued.

 

Exchanges

 

We only replace items if they arrive defective or damaged. To request an exchange, please reach out to us at Support@Ignitecannabis.shop.

 

Late or Missing Refunds

 

If you haven’t received your refund after 10 business days, please:

  1. Check your bank account and contact your credit card company, as processing times may vary.

  2. Contact your bank, as refunds may take additional time to post.

  3. If you still haven’t received your refund, contact us at Support@Ignitecannabis.shop or (541) 671-5854.

 

Contact Us

 

For assistance, please reach out to our team:

 

Thank you for choosing Ignite! We’re dedicated to your satisfaction and look forward to serving you.