Ignite Shipping Policy

 

At Ignite, we are dedicated to ensuring that your orders arrive quickly, safely, and in compliance with all regulations. Please review our Shipping Policy below for information on shipping timelines, fees, and delivery practices.

 

1. Shipping Locations

 

We currently ship within the United States to locations where THCA products are permitted. By placing an order, you confirm that the purchase and receipt of our products comply with all federal, state, and local laws.

 

2. Processing Time

 

  • Order Processing: Orders are typically processed within 1-3 business days. Orders placed after 12:00 PM ET or on weekends/holidays may be processed on the next business day.

  • Order Confirmation: After placing your order, you will receive an email confirmation with your order details. Once your order is shipped, we will send you a shipping confirmation email with tracking information.

 

3. Shipping Methods and Delivery Times

 

  • Standard Shipping: Estimated delivery within 3-7 business days after the order has shipped, depending on your location.

  • Expedited Shipping: Estimated delivery within 2-3 business days after shipping. Additional charges may apply.

Please note that delivery times are estimates and may vary based on location, carrier constraints, weather, or other unforeseen factors.

 

4. Shipping Fees

 

Shipping fees are calculated based on the shipping method selected at checkout, your delivery address, and any applicable promotions. All shipping fees will be displayed at checkout.

 

5. Tracking Your Order

 

Once your order ships, you will receive an email with tracking details. You can use this information to monitor your shipment and anticipate its arrival.

If you experience any issues with tracking, please contact our customer service team at Support@Ignitecannabis.shop.

 

6. Delivery Issues

 

  • Delayed Orders: If your order is delayed, please contact us so we can help track the issue.

  • Lost or Stolen Packages: Once a package is marked as delivered, Ignite is not responsible for lost or stolen items. If you suspect your package was lost or stolen, please contact the carrier for assistance.

  • Returned Packages: If a package is returned to us due to an incorrect address or delivery failure, we will contact you to confirm the address. Additional shipping fees may apply for reshipment.

 

7. Shipping Restrictions

 

Due to legal restrictions, we may be unable to ship to certain states or regions. We reserve the right to cancel orders to restricted areas, and customers will be notified and refunded in these cases.

 

8. Damaged or Incorrect Orders

 

If your order arrives damaged or you receive the wrong items, please contact our customer service team at Support@Ignitecannabis.shop within 48 hours of receiving your package. Provide us with your order number and photos of the damaged or incorrect items so we can address the issue promptly.

 

9. Contact Us

 

For any questions or concerns about our Shipping Policy, please reach out to us:

 

Thank you for choosing Ignite. We’re committed to delivering a top-tier shopping experience and getting your order to you safely and efficiently.